Frequently asked questions
HOW TO CHOOSE THE SUITABLE SIZE AS BEST?
In order to adjust the size that is right for you, measure yourself and compare your dimensions with the dimensions given on the product page. Each dimension is given loosely and after stretching the material (from - to). For mor information visit the subpage "Fitting room".
I HAVE A DISCOUNT CODE FOR HOW TO USE IT?
In a very simple way, on the side of each offered product here is a discount icon Rabat, after clicking on it, enter your discount code and click Check price, if the code is correct, the price of the item will be recalculated automatically. Then click ADD TO CART and the product will be transferred with a discount to the basket. For more information check the subpage "How to use the discount code".
IF I BUY MORE PRODUCTS DO I PAY FOR THE SHIPMENT ONLY ONCE?
Yes but all courier packages can not exceed 2kg, in one package you can not order more than 3 items in one order.
I HAVE A DISCOUNT CODE CAN I COMBINE IT WITH OTHER PROMOTIONS?
Discounts do not combine with other promotions such as Happy Day (during the Happy Day discounts are inactive).
WHAT ARE THE SHIPPING PRICES BEYOND POLAND?
Information and cost about shipping abroad can be found in the subpage "Payment and Shipping" link.
IN WHICH DAYS WILL THE PACKAGES BE SHIPPED?
We ship packages from Monday to Thursday (on business days).
WHAT IS THE SHIPPING COST?
All information about shipping costs and which supplier will deliverer the package can be found on this subpage "Payment and Shipping".
CAN I REPLACE THE PRODUCT FOR ANY OTHER?
Exchanges are possible only in Poland within 14 days of receiving the parcel. Orders placed outside of Poland are entitled to a 14-day refund which is counted from the customer's receipt of the order. For more information flease visit this subpage "Exchange od goods".
CAN I RETURN THE GOODS?
Yes, within 14 days of receiving the package. For more information flease visit this subpage "Returns of goods".
WHEN I WILL RECEIVE A MONEY RETURN FOR RETURNED GOODS?
Returns are made within 14 calendar days, but in most cases returns are made much faster.
IN WHICH HOURS CAN I CONTACT PHONE WITH THE STORE?
From Monday to Friday: 10: 30-16: 00 (working days).
CAN I PAY FOR MY ORDER IN OTHER CURRENCY THAN PLN?
Yes there are there options for making such a payment: Card, PayPal or through the transfer24 website.
The first and most recommended option is to choose payment by Card: Visa, MasterCard or Maestro. Thanks to it you can pay the order in your currency quickly and easily and the BlueMedia system will convert it into PLN. Payment is usually made up to 15 minutes and you will be notified by e-mail about its arrival.
The second option is payment via PayPal. Payments in this option are practically immediate and the following currencies are supported: USD, AUD, BRL, CAD, CHF, CZK, DKK, EUR, GBP, HKD, HUF, ILS, JPY, MXN, NOK, NZD, PHP, PLN, RUB , SEK, SGD, THB, TWD. The condition to use this option is to have a PayPal account. You can find more information on the "PayPal" page.
The third payment option which works in the case of payment selection: traditional transfer and payments in the following currencies: Euro (€), British Pound (£) or Norwegian Krone (Kr), it is possible to use the service "Transfer24.eu". The first transfer is free, you pay in the selected currency and the system will convert the amount into PLN. Transfers are usually carried out up to 24 hours.