I want to make a return
Returns of goods (withdrawal from a contract concluded at a distance)
The consumer has the right to return the goods purchased in the sukienkowo.com store within 14 calendar days on the terms described in the Act of 30/05/2014. on consumer rights (Journal of Laws of 2014, No. 827).
This right does not apply to people who purchased goods in connection with their business activities, asking for a VAT invoice.
Simplified way of returning the goods:
- Return the product within 14 calendar days of receiving the package (not counting the day of the incident) along with the completed return form, pattern (here) (if you do not have a printer, you can write it by hand).
- Returned merchandise should be packed and secured in such a way that it will not be damaged during transport in the packaging corresponding to its dimensions (please do not stuff the dresses into too small packages).
Please add a note to the courier (especially DPD) that the company is working from 10:00 to 16:00
The cost of sending back the goods shall be borne by the Buyer.
Refunds are processed no later than within 14 days.
The above described method of withdrawal from the contract is a simplified example and in no way limits the return of goods according to the general rules described in the Act of 30/05/2014. on consumer rights (Journal of Laws of 2014, No. 827). The customer has the right to choose which option he wants to use.
- The method of returning funds in the case when the payment was made using a payment card, the seller returned a refund to the bank account assigned to the payment card of the Ordering Party.
- Available payment methods:
Credit cards: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro Online payments, BLIK, Alior Raty.
Form of withdrawal from the contract: